Monday, May 30, 2016

Archive of stupid from A to Z, Part 1

Fake jobs, ghost jobs, joke jobs, clown recruiters, and other absurdities encountered whilst job-hunting in a dystopian employment landscape circa 2013-2018...
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Alere

I realize it’s not nice to make fun of people (and corporations are people!) but I’ve got nothing left to lose...back in February 2014 I applied for a design job at this company. I received an email from their "director of marketing," asking me if I have “experience building websites.” Well, gee, I state in my resume and cover letter that my experience includes digital design including websites, plus my portfolio has a few screenshots of some sites I designed. You’d think this person would have done their homework into my candidacy or, at the very least, know how to read, no? But I kindly responded in the affirmative. She replied with, “Do you have samples of your work I can review including any past website work or an online portfolio?”

Oh, for the love of dog...the link to my portfolio is on the top right of my resume AND in my cover letter. Sheesh. I should have known this was not going to end well. She finally invited me for an interview the following week (a one-hour drive from my home each way), and I met with her and another woman who didn’t really contribute anything during the meeting. Because this girl was incredibly young and painfully inexperienced, the "interview" consisted of me doing 90% of the talking. She really couldn't offer anything to the conversation. After maybe 10 minutes she said she’d like to have me come back and meet with their development team who were not available that week (so why did she bring me in that week and not when the development team was available?). I said that’s fine, just let me know when and I’ll be here. We stood up, and then the fire alarm went off.

We left the small conference room and I was shocked to see that this girl was heading back to her office (behind closed doors) without closing this meeting professionally with a “thank you for coming in” or “we’ll be in touch” or walking me to the elevator or even with shaking my hand. I shouted to her over the alarm and all the evacuating people “when can I expect to hear back from you,” she was clearly flustered to see me behind her and quickly said “next week,” and then I offered a hand shake. And I left.

Of course, I never heard from her again. Two months later the job reappeared on LinkedIn, only this time it required candidates be a programmer and a photographer in addition to a designer.
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AECOM

In December 2015 I applied for a multimedia designer position at their Groton location (a ninety minute drive), and was invited in for an interview. I met with three people including the hiring manager, the current designer and an HR rep. Not long after the interview began, the hiring manager proceeded to tell me not to feel bad if I don't get hired for this role because they'll most likely be hiring again in the summer. I thought it was quite strange to be told such a disheartening comment at this stage. He then pointed out that this is a contract role which may or may not get funding for more than six months or a year. The designer then pulled out and read from a list of standard questions, one of which included the severely stupid "where do you see yourself in five years?" Considering that they just told me this job is not guaranteed to last more than a year and that no job today is guaranteed to last more than six months, I wanted to say out loud, "Really???" Instead, I attempted to answer a little more diplomatically by pointing out that we are now in a gig economy and I don't think ANYONE can answer this question today, ending it with "I hope to be healthy and happy." At the end of the interview the designer told me she knows a designer who just quit at such-and-such company down the road so they definitely have an opening and I should check it out. Again, why are you telling me to go apply to another company if you're considering me for this job? Unless, of course, you're not considering me at all, this job is completely FAKE, it's been filled already and you only brought me in to check off an EEOC box...

True to their word, I saw the exact same job being advertised in May 2016. No doubt they've picked their candidate and they are going to waste the time of a few applicants as they did mine. Very sad.
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Amazon Via Aerotek

I’m just going to share my Yelp review of Aerotek:

As an unemployed graphic designer who has hit upon some very hard times, I swallowed my pride and applied for a typing job they advertised last week. Previous to my design career, I worked in office admin during/after college; my total work history encompasses 27 years, and I type 130wpm (I typed 80wpm on a manual Underwood in high school). I'd like to take this moment to point out that my very first job with no work experience, no degree and no references was as a typist back in 1986 (after my first year of college), earning $5/hour. Adjusted for inflation today, that translates to $10.71 today.

I had previously met with someone in the Westford office, which was a waste of time and downright offensive. I met with some kid half my age and the meeting ended on the negative observation that in order to proceed I'd need three references from my admin work of 20+ years ago ("You can't just call them?" Um, no, kid, I cannot just call someone I worked for twenty years ago; in fact, my boss from that job is dead.) I tried my best to I explain that my references attest to my design background of the last 17 years, but he just didn't get it. Of course, I never heard from that office again.

Back to the typist job I applied for...I got a call from a girl I'm assuming was also half my age, she explained that this job pays $12/hour. I've had my own personal struggle dealing with these embarrassingly low salaries that are more in line with what I earned 25 years ago, but I wasn't going to take it out on her. But then she said, "Oh, you didn't give us those three references. Can you send those over?" Once again, I tried to explain my situation, that I have references for my design career. She then asked if they could attest to my typing skills. I said no, and the call ended. I then got an email from her stating, "I will check in with my partner and let you know what he thinks about moving forward." I replied back, attaching a PDF of my actual performance reviews from one of those old jobs (including the letter written to the CEO of the company begging him to make an exception to their wage freeze to give me a raise due to my exceptional performance). I got NO response to this email. (Does anyone else have the urge to barf at this point from reading this?)

So, there you have it, folks. I am officially unqualified for a typing job with a salary circa 1986, even though I've been a member of the workforce for 27 years and I type 130wpm. Shame on you, Aerotek -- and you, too, Corporate America!!! When the majority of us have been relegated to a Reagan Administration salary and nobody can purchase your crap just watch this country collapse to Third World banana republic status. And when that happens, don't forget to say YOU BUILT THAT!
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Aspen Technology

Here is the letter I sent to this company’s board of directors in December 2015 (never received a reply, of course):

On October 28, I applied for the Senior Graphic Designer position you advertised on your website (job description attached). One week later, I received your rejection email stating my experience “does not match the requirements of the position.” I have 17 years of design experience, meeting every single requirement listed in the job description, so I was a little baffled by the rejection email.

I immediately emailed your HR department demanding that you remove me from your database as I do not want my personal information residing on your servers. Within 30 minutes of sending this email, my visitor statistics revealed that someone in your organization viewed my website and portfolio; my LinkedIn profile also received two anonymous viewers from your organization.
 
Number one, I would like to know what the true “qualifications” are for this position. Clearly, you rejected me for something not mentioned in the job description (like the applicant’s age).
 
Number two, I’m even more curious to know why this job has just been newly posted – after two months, am I to believe you received zero qualified applicants in a state where talented designers are a dime a dozen? Again, considering that you dismissed me as “unqualified,” it begs the question of what the hidden qualifications are for your perfect job candidate.
 
Finally, I’d like to know why your HR department went to the trouble of reviewing my website and LinkedIn profile after receiving my email requesting that I be removed from your system. Logic would dictate that the time to have performed this task would have been BEFORE rejecting me. I am confused as to what they expected to accomplish here (quite frankly, it makes them look like a bunch of childish idiots with too much free time on their hands).

Unless I hear otherwise from you, I’ll assume that either your company is guilty of discrimination, your hiring team is completely incompetent, or that this job is not even real and you’re merely “tire kicking.” All scenarios reflect very poorly on you, and I will continue to warn every design professional in my social network to avoid your company.
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Axis Communications

My experience with this company wasn’t all that exceptional, but as it was an incredibly illustrative example of what I experienced so many times as a job hunter, I’ve decided to include the story here. I applied for a graphic design position advertised in April 2014 and had a telephone interview with their HR rep. She was the typical HR rep I've been encountering since I began looking for work in 2013 -- an inexperienced, giggly, twentysomething girl. She did not ask me a single question in relation to my design experience or anything design-related, but rather read off a number of generic pointless questions from a checklist (questions more suitable for a management or administrative role). I tried my best to answer these questions (and I truly do not understand what companies expect to get out of these useless phone interviews), and she ended with telling me the next step would be a face-to-face interview. After the call I emailed her the standard thank-you, to which she did not respond. I received her rejection email two weeks later. As I was fully qualified for this position (I have 17 years of experience) I would really like to know what exactly was the criteria they used to disqualify me from even having a real interview.
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Bain & Company

Bain & Company was recently ranked by Glassdoor as the best place to work. Even funnier, Stinkassachusetts was ranked the best state in which to live. Let’s see how the best company in the best state treated me when I applied for a senior graphics coordinator position in August 2016.

I have twenty years of experience designing/developing presentations so, naturally, I easily earned an initial phone screening with the HR rep. One of the questions she asked me was, "Tell me about a time when your attention to detail made you successful!" She was impressed with me enough to schedule me for a phone interview with the hiring manager, who also asked me, "Tell me about a time when your attention to detail made you successful!" She in turn scheduled me to come in to their Boston office for an interview. After first making me perform a PPT test (to prove I haven't faked my career), I met briefly with her, and then she left the room after conferencing in another person from their NY office, who proceeded to ask me "Tell me about a time when your attention to detail made you successful!"

The following week I got a voicemail from the HR rep saying they are considering me but due to Labor Day "things have slowed down" so it may be awhile before I hear anything. NEVER heard from them again.

In January 2017, I noticed they were again advertising the same job. I applied only to use my cover letter to let them know what I think of them. I received an email from an HR rep saying that the woman who was in charge of sending me a rejection email had left the company before doing so, and they apologize for the oversight. As for why I wasn't chosen for the job, she said, "I am unable to comment on the reasons as to why your candidacy had not been successful at the time."

I remember a time when it was standard procedure to tell candidates what part of their background or personality fell short. I can recall being told everything way back when, from "she just didn't like you" (people aren't nice in Stinkassachusetts, so a nice normal person will be subjected to loads of this here) to "you seemed too serious.” She then regurgitated the standard "Looking at your resume right now, I can say that your previous experience and qualifications, though impressive, do not quite match the requirements of the current role. We therefore unfortunately will not proceed with your application any further."

Putting aside the fact that this is a job I've done for half my life, explain to me how I was qualified enough last August for three rounds of interviews, but I am suddenly completely unqualified for the exact same role? I've concluded one of two scenarios here:

(a) This job was completely fake, only posted to satisfy EEOC regulations; they had a full team of graphics coordinators, so it would only seem logical that the promotion would go to someone internally.


(b) They didn't know how massively OLD I was until I came in to their office on that third interview. Now that they are aware of how old I am, they clearly want nothing to do with me. Boston is second only to Silicon Valley in its hostility towards older workers -- "old" being over 35. Anyone who doubts this should simply look at the video in the banner on their Glassdoor page, which is full of twentydumbthings.
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Bank of America Via Collabera

In April 2014 I was contacted by a recruiter from Collabera about a contract design job at Bank of America. I was a bit skeptical as the job description teetered on the more technical side rather than creative, but he insisted I was more than qualified, so he submitted me for the job. A few days later he emailed me asking if I can provide any samples of my work. I said, “You’ve got the link to my online portfolio, didn’t they get that?” He replied, “They want to see more.” I took a deep breath and pointed out that just about everything important I’ve done is on my site, if they want something specific I’ll need to know what that is and see if I can dig through my files to provide it, then I asked him what specifically are they looking for. His response was, "I don't know." Sigh. I could see this was turning out to be another waste of time and said that if they can’t tell me specifically what aspect of my experience they need to see more of, then I can’t provide anything. I thought that would end it, but surprisingly he contacted me back later saying they wanted to interview me.

Met with two young guys. Interview lasted for an hour and I actually thought it had gone rather well. The second kid even walked out and chatted with me down the elevator and into the building lobby. I left feeling surprisingly optimistic. Two days later I received the email from the recruiter saying I didn’t get the job, reason was “applicant not qualified.”

??????

How did I go from “qualified” to “unqualified” here…I certainly didn’t present myself any differently than what I present in my CV. If I was unqualified, then why did they waste my time (I paid $35 just to park) and get my hopes up by bringing me in for an interview? Seems to me these kids were unqualified to be deciding whom to interview...
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Bay Shore Staffing

This is just another useless organization posting as a “staffing agency” in the decrepit state of Stinkassachusetts. On February 2, 2016 I applied for a senior design position they advertised on LinkedIn. I received an email from a woman from this agency on February 26 requesting a phone call. By this time, I had forgotten just what job this was so I did a search through my emails looking for “bay shore staffing.” What should appear but an old thread from September 2013 with this same woman. Reviewing the conversation, I was reminded that she reached out to me after coming across my resume on Monster saying she was trying to fill a design position, we spoke on the phone, I sent her my resume, she said she’d submit me to the hiring manager…and I never heard from her again.

Fast forward to this latest encounter which went down in the exact same fashion, i.e., we talked on the phone, she said she'd submit me to the client, and I never heard back from her. Like I said, typical Stinkassachusetts staffing agency.
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Beacon Partners

I applied for a designer position they advertised back in June 2014. It appeared to be strictly a print design position as there was no mention of web development -- HTML/CSS, JavaScript, etc. I applied and was almost immediately contacted the HR rep for a phone interview.

Of course, this went down just like every other phone interview with an HR rep I’ve had — no real discussion of design anywhere. I asked if there was any programming required, “Will this require advanced programming or do you have a team who manages your website?” She very slowly responded with “...I...think...that’s a part of this job.” In other words, she didn’t know and was just guessing. Whatever. I said I’ve got HTML/CSS in case that skill is needed. She said the next step would be yet another phone interview — seriously? — and THEN if you pass you’d be invited to an in-person interview. About a week later the HR rep called me to tell me the team is not interested in pursuing my candidacy because they are focusing on finding someone with “a more technical background who can do web programming.” Then the job got re-posted on LinkedIn — with not a single change to the description, i.e, no addition of “must know HTML/CSS, JavaScript, PHP, JQuery, etc.”

According to the LinkedIn statistic, there were 53 applicants after the first posting. Gee, if you’ve just disqualified all 53 initial candidates because they didn’t have the web programming skills you are now demanding, don’t you think you should…oh, I don’t know…add that requirement to the job description?????

Unless, of course, they rejected me because of my age and she just couldn’t make up a more credible excuse...

A few weeks later, they posted it AGAIN on LinkedIn. And, again, there continues to be NO edit to the job description, i.e., no mention of the “technical background” they told me they were now looking for in a candidate. And the LinkedIn stat at the time (which, strangely, has been removed) revealed the applicant count had gone up to 105. No, there couldn't possibly be a single qualified applicant in there...
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Blue Sky Clarity

I’ve mostly kept my “reviews” here focused on end clients whenever a recruitment firm was involved, but because this was such a fine example of the piss-poor manner in which agencies treat candidates today, particularly in Stinkassachusetts, I’m calling them out here. In May 2014 I applied for a job they had listed on ZipRecruiters. Normally, I would not have applied for a “visual designer” job (because visual designer = UX designer = programmer who knows Photoshop) but the job description explicitly said “no programming” and read like a traditional graphic design job (JavaScript was a "plus") so I took a leap of faith and applied.

I got an email back from the recruiter saying my background looked like a good fit, so we scheduled a phone call. During the call he asked me to explain my background; hmmmm, he’s got my resume, did he not read it? Whatever. I tried to expand on it a bit, and of course he asked about my unemployment gap. Finally, he asked me if I have any UI/UX design experience. No, I don’t (why in the world would I deliberately leave such an important detail off my resume?). He said I’m not going to be a good fit for this job, as “there are too many gaps” in my skills. Now, just wait one damned minute here, dude. You had my resume, you read it (or at least I’m assuming you did)…if my background was so terrible, why waste my time at all here? It's pretty clear that the job description was just a big lie. Which begs the question, did he contact me just to insult me…
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Boston Scientific

In March 2013, I finally began to realize that there was something very wrong with this job market and that getting a job in my field might have to take a back seat to just getting A JOB anywhere, anyplace, doing anything. This is when I began applying for miserable menial low-paying clerical and retail jobs that paid the same amount or less than what I earned back in 1992 as a medical secretary. I applied for a customer service representative in this place, once in March and again in April. Here’s the screenshot of their webpage where they try to make applicants like myself feel so welcomed and tell you this is not just another low-wage shit job (even though it is).


Not only did I not “qualify” for an interview (hey, I’ve only been working since 1986, what good could I possibly be to any company?) but they don’t even respect candidates enough to send a rejection email. Thanks, Boston Scientific, for being just as decrepit as every other company in Stinkassachusetts.
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Bottomline Technologies

I applied for a presentation design position with this company back in July 2015 and received a call from the HR rep. Of course, as with every job screening today, the first question asked was my salary requirements (because that’s really all companies care about). As always, I stated I’m completely open to offers. When she told me the salary I was slightly shocked as it was on par with what I earned back in 1999 (to be fair, the job description said "1 to 2 years of experience required," which meant they're looking for someone under the age of 25, so my bad for applying!). But, because she seemed impressed with my background she said we might be able to negotiate something better when the time comes, so she scheduled me for a phone interview with the hiring manager.

I am still shocked at how nasty and disinterested in speaking with me this guy seemed to be. I sent him several files and also directed him to view my online portfolio (which he clearly had not reviewed before our call), none of which emitted a single reaction from him. I sent one slide with both the "before" and the "after" versions, explaining how the client sent me the "before" version with a request to "make it pretty," and I redid the whole thing to better convey the message. He asked me, "Why couldn't you just make it look pretty?" What? Is this guy for real? I replied, "Well, would you understand the 'before' version as it is, just with prettier boxes?" He said no, so I'm really baffled at that dumb question.

He finally asked me what I found to be downright offensive, "Are you capable of working with CIOs" -- offensive because with nearly two decades of experience you better believe I know how to work with CIOs!!! It was a CIO who directly hired me in the job I was currently holding (the contract gig at Fidelity), and had he bothered to review my LinkedIn profile he'd see some very nice recommendations written by SVPs. I'm not some dumb kid who just got off the boat, and if that's what you're looking for then you shouldn't have wasted my time to begin with. My final attempt to stimulate some positive dialogue resulted in him getting downright nasty with me. I said the Mac version of PPT has serious issues (for example, it's missing the selection panel and the animation pane is missing features). He barked at me, "Well our salespeople all use Macs and you have to be respectful of that!" Seriously, what crawled up this guy’s ass and died? I silently giggled when at the end he asked me if I have any questions. Really? You've barely said anything to me except to yell and be condescending, how exactly can I be inspired to ask you anything at this point? When the call ended I knew immediately I had wasted half an hour (I received their rejection email two days later, thank heavens). I honestly don't understand why this call was even scheduled.
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Bullhorn

My experience applying for a job with this company was a perfect example of the recruiting incompetence Nick "Ask the Headhunter" Corcodilos often writes about. One of the hot topics concerns employment personality tests.

After applying for a design job they advertised in December 2013, I received an email commanding me to take A 30 MINUTE PERSONALITY TEST. I deleted the email and mailed them a letter quoting one of ATH's articles, "'People must stop begging for jobs' -- this is where I would place your little 'assessment' which was just an attempt to make me beg for your job opening. I will not beg; I am a human being who has been a member of the professional workforce for 25 years. I refuse to be judged and dismissed by an algorithm because your HR department is too damned incompetent and/or lazy to do it themselves. I hope all other intelligent self-respecting candidates will do exactly the same as I did by dropping your test invitation email into the trash folder. And good luck to your algorithm in finding the 'perfect candidate' from whatever little talent that remains."

It's unfortunate that more job applicants are unwilling to take a similar stand against this stupidity.

Archive of stupid from A to Z, Part 2

C-4 Analytics

My experience “interviewing” here was so bad it was beyond shocking.

I applied for a presentation designer job here in spring 2014. I had seen this job repeatedly appear in the job boards numerous times over the past few years. That alone should have been a red flag (why the high turnover?). But I still applied, and was invited to come in for an interview.

I arrived on time, exited the elevator to their floor, and was greeted by…a foosball table. Turning to the left towards the door, I was met by…a ping-pong table. Hoo-boy.

Sure enough, there was nothing but children running around like crazy in this place – seriously, I did not see one person over the age of 30. The HR rep (a twentysomething girl) came out and immediately led me to the owner's office. I can concur with what one Glassdoor reviewer said; he was not a nice man. He greeted me from behind his desk, and coldly asked me if I have a copy of my resume whilst looking down at his nails. I handed it to him, he scrutinized it for a second, then asked me if I have an online portfolio. My blood pressure spiked up a little here, because (1) my URL is right there on my resume, and (2) this is something he should have looked at before I arrived. He asked me how good I am at researching on the internet. You mean, “Googling?” Yeah, I’m pretty good at Googling. He began poking around my website and then asked if it has any PPT samples. I explained I can’t post those publicly as they consist of confidential material but I’ve got printouts right here in my printed portfolio which I began to pull out -- and he held up his hand and ordered me to stop right there, saying in a disgusted manner, “Don’t bother.” Whoa.

And then his cell phone rang – and, yes, he took the call. Oh, but he said “sorry about that” afterwards, so that just makes it all okay.

His next question aligns with the aforementioned reviewer’s comment and is where I should have walked out: “What’s your salary requirements?" Really? That is so inappropriate to ask at this stage in an interview, your HR rep should be the one asking this question (along with making sure you had my resume). We haven’t even talked about the damned job you’re trying to fill, you didn’t really ask me a single question about my design skills, and you haven’t shown me samples of your presentations/slides…whatever.

Next, he said he wanted me to meet with the kid who’s vacating the job. I was led to another office and met with the current designer, and his first question (turned out to be his only question) was, "So, what do you like to do for fun?” Oh, for the love of dog…what the hell is the relevance of this question? And, quite frankly, what business is it of yours what I do for fun? What does this have to do with the JOB I am here to learn about? But, I played along, making silly pointless chit-chat about “Game of Thrones”…he then wrapped it up (and I realize again I wasn’t shown or told anything about the work I’d be doing in this role) and went out to get the HR rep. I sat there for quite some time, when some kid barged in and seemed somewhat shocked at my presence; I deduced that this must be his office and we were “squatting” while he was at lunch. He gave a “deer/headlights” look and stepped back out.

Good Lordie, this place is dysfunctional, I said to myself. The HR girl arrived and led me to the conference room, where I met with yet another twentysomething girl who asked me if I can show her any of my work. “Did you look at my URL/portfolio?” “Duh, noooooo, sorry, I didn’t.” Again, another point where I really should’ve just walked out. But I pulled out my tablet, showed her all my stuff and she proceeded to ask what software packages did I use for every single piece. Each time I gave the same answer, Photoshop, Illustrator and Cinema 4D, and to that she repeatedly responded with “Oh, we don’t use Cinema 4D at all here.” Okay, so you’ve repeatedly clarified that your team’s skills are not up to par with mine. Good for you.

That ended and she left to fetch the HR girl. I sat there waiting for about ten minutes, and in a repeat of what happened in the last meeting, some kid barged in hoping to use the room, was shocked to see me there, exhibited the “deer/headlights” look and scampered out.

The HR girl finally appeared, and I finally got the chance to ask, “Can I SEE some of the presentations or slides you do, that you expect this person to create?” “No, sorry, I can’t show you anything.”

Well, that was one big waste of time. Fortunately, I never heard from them again.
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Care.com

On June 20, 2014, I applied for a senior graphic designer position that this company advertised on LinkedIn. In the top-right corner of the job posting was the name and picture of their "senior talent acquisition manager." Of course, my application was ignored.

On August 19, the job was posted on one of the design job boards (Coroflot), with the same “senior talent acquisition manager” who simply didn't know what to do with the 100+ applicants from LinkedIn. So, let's just start over and post this job on a new job board, maybe this time we'll only get a dozen applicants! And, if we again get bombarded with resumes we'll just go dump the job on yet another job board and begin all over!

Of course, if I'm wrong and everyone from the LinkedIn posting was disqualified for some reason, I'd be curious to know what exactly WERE the real qualifications for candidates applying for this job. For instance, did they exclude everyone who wasn't a ditzy blonde-haired millennial? Did they disqualify anyone who is unemployed? I would truly love to know what they were looking for in the "perfect candidate" for this position. And, please, don't anyone dare tell me there are no qualified graphic designers in the current job market...I have yet to see a single design job posted on LinkedIn that didn't get at least 100 applicants, plus graphic designers are a dime a dozen, especially in this horrid state...
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Charles River Associates

In July 2015 I applied for a multimedia designer position here. Did not receive any response. On December 2, I received an email from their “senior recruiter,” saying, “Charles River is reopening our Multimedia Designer role, seeing you applied, and interested to speak to you further on your current interest and situation.” I replied that I’m still available and would love to talk with them about this role. The next day I had not heard back from her so I sent a follow up, she finally responded the next day with “We will get back to the interested candidates once we have schedule clearance from the hiring team.” (Seems she should have gotten "schedule clearance" first before bothering me, but whatever.) I never heard from her again.

I would just like to thank this woman for confirming that this job was completely FAKE when it was first advertised back in July (and probably was still fake in December).

EDIT, 01/17/17: One year later, the poor dears still can't seem to find a multimedia designer...

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Cigital

I applied here in February 2014 for a job that pretty much matched my background 100% (the description said "knowledge of Articulate a plus" -- yep, I’ve got that). First, I had a telephone screening with their HR rep. Upon passing his test, I was granted a telephone screening with the hiring manager. After that, I received an email from the HR rep:

[Name] mentioned he had a good conversation with you and would like to take next steps in having you do a screenshot exercise for him.

Attached is a doc with a number of screenshots from our current CBT courses. We’d like to ask if you could pick one screen (or more if they like) and discuss what you might do to improve the effectiveness of the visuals for teaching the concept described. You can just speak to it, or do a sketch, or whatever you like – just looking for a sense of how you would approach this.

Hooray, free work to perform! I always love giving out free design advice...*sigh*. Well, I replied with my design recommendations which *finally* led to my being invited in for an actual real live face-to-face interview.

I arrived, and noticed that there was no reception area (and no receptionist). Instead, there was a ping-pong table. Oh, dear.

This guy grilled me for over an hour (which included yet another little "test"), and I wondered just what more can I do here to prove I'm not stupid? Finally, he tripped me up (which I'm convinced is what he was trying to do from the start) with one final question, "How do you keep your skills up to date?"

Question time: How many of you routinely ask your family physician, "Hey, doc, when was the last time you took some medical classes to keep your skills fresh?" How about your mechanic? Or when you call a plumber to unclog your toilet? Right. Here's a little advice: stop asking this question. Not only is it insulting to the candidate, but it makes you sound downright silly.

Needless to say, he wasn’t impressed with my response, the interview ended, and I promptly received a rejection email, "I just wanted to get back with you and make you aware that he has decided to pursue another candidate, who’s background aligns a bit more closely to his needs." Not sure exactly where my background didn't "align" with his needs, but whatever. I concluded that had I been twenty years younger the outcome would have been vastly different here (see Dan Lyons' book "Disrupted" as further proof that professionals over the age of 30 are not welcome in Boston).

(Another word of advice to this company would be to get rid of the stupid ping-pong table and create a proper welcome area for your visitors.)
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Citizens Bank via some generic recruitment firm in India

In September 2013 I received an email from one of those recruitment firms based in India describing a contract Art Director position at Citizens Bank. Pay was good, but it was covering for a maternity leave which usually means when it's over, it's over. But the recruiter assured me there'd be a good chance for a long-term relationship, so I decided to go for it.

Landed an interview with the designer whom I'd be temporarily replacing; interview went very well, she said I'd have to come back and meet with her manager who was not available at the moment (had to leave early for some emergency with her kids). I said no problem, let me know when and I'll come back to meet with her.

The agency emailed me back with confirmation of interview with the manager. I arrived right on time at 1pm. The guard at the security desk in the lobby attempted to call this woman to inform her I was there, but he kept getting her voice mail. For twenty minutes I waited there while the security guard continued to try to reach this woman. Just as I took my keys out and prepared to leave she finally appeared; she had some ditzy smile plastered across her face completely oblivious to the fact that what she did was extremely rude, she barely apologized ("sorry for being late, couldn't find a meeting room"), led me up to said meeting room, and proceeded to go on and on about how she just doesn't know what she's going to do without [designer] because she just can't function without her!!! And all I could think of was that episode of "Seinfeld" where Elaine was interviewing for Jackie O's old job and the woman behind the desk just kept going on and on about how there's no replacing Jackie O. I always sympathized with Elaine's character when watching that scene; seriously, what DO you say in this scenario? Then she went into lecture mode about how when this gig is over don't expect any long-term work relationship (the opposite of what I was told by the recruiter). Again, what do you say (especially considering she wasn't even being friendly)? I then explained my work experience and skill set, after which she said something (I can't recall the exact words) that indicated she had not paid attention to one word I had just said. I pretty much lost it at this point by responding with something like, "I just told you I did that in my last job." Thankfully this "interview" came to an end right after that. Total interview time: ten minutes. I'd like to mention that I drove one hour each way for this.

I told the recruiter what had happened, especially with her being downright nasty to me; he said to not take it personally because she treats everyone that way. I brought up the "don't expect any work when it's over" issue which he again said to disregard...whatever. Never heard back about this job.

One month later, I got an email from the same recruiting agency for the same job, except that it had changed to part-time (20-30 hrs a week) and working from home. I emailed back explaining I believe I've already interviewed for this job; the previous recruiter called me and told me that they in fact hired NOBODY for that job. And, once again, I am left wondering just what the hell is going on in America...
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Citizens Bank via The Judge Group

On November 14, 2014, I received an email from a recruitment agency, The Judge Group, regarding a six-month contract position with Citizens in Providence. My initial reaction was to tell them they contacted the wrong person because the title in the summary was "Business Analyst." Here is the full job description:


This description alone should have warned me I was dealing with confused souls -- seriously, this is clearly a design job...but, no, they want a business person...but then, they don't want a business person, they want a designer...but then, no, they don't want a designer, they want a business person...I spoke to the woman who emailed me; I pointed out the goofy job title and she said they have since realized they do indeed need a creative person for the role. After some back/forth regarding my one-year employment gap (and demanding my references which they need to contact before even submitting me -- I flat out said "hell, no" to that), she agreed to submit me, which she supposedly did on November 18. The next day, I received the following email from her: "I wanted to let you know that Citizens is going to due to limited experience on the business side." Yeah, she didn't proof her message for grammar, I'm guessing the missing word here is "decline," but anyways...what sort of stupid excuse is this to reject me? Design IS a business and I have been working in the business world since 1986 (I have a BS in business administration).

Luckily, I did not expect a different outcome; it was more a wager of how stupid would the reason given be for disqualifying me.
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Commonwealth of Massachusetts

In 2013, when I realized my design career was over I began applying for jobs with the state of Stinkassachusetts, thinking certainly they’ll find my 27 years of work experience useful in some way (I was wrong -- I applied for dozens of state jobs, to no avail). This included regular postings for “word processing” positions open at various correctional institutes. I have my own term for these jobs: “prison typist.” After repeatedly being rejected for this glamorous role, I received a letter from one of the hiring managers, alerting me to yet another prison typist opening and "encouraging" me to apply...LOL. Here is the letter I sent in response:

Thank you for your letter encouraging me to apply for Posting J36687. I find it highly ironic and a bit amusing that it was your rejection of my application for the identical J37308 aka “prison typist” position that made me realize how pointless it was for me to continue applying for any state job posted on the CEO site.
 
I have been a successful member of the professional workforce for nearly 27 years. I type 130WPM (that includes 80WPM on a manual Underwood from my high school years); having recently concluded a career as a graphic designer you would not have found anyone more skilled in using a personal computer and all programs in the Office suite.
 
But clearly I just didn’t have what it takes to be deemed worthy of the position of prison typist. If you’d care to share with me what specifically was lacking from my experience that made me such a bad candidate for the prison typist job, I’d love to hear it. (Was it my age? or the fact that I don’t “know the right person?”)

Whatever it may have been, I’m fairly certain that I remain “unqualified” now for the latest prison typist opening. Hence, I will decline your invitation to reapply. After all, they say doing the same thing over and over and expecting different results is the very definition of “crazy.” Good luck finding the “perfect” prison typist candidate. And thanks for the laughs.
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Covidien

This company is located right up the street from my now-former home, so my commute would have been a dream. They advertised for a designer in February 2013; I applied and heard nothing. They advertised for a designer again in July 2013; again, I applied and, again, I heard nothing. They advertised a design position again in August 2014. I applied. Nothing.

On September 4, 2014, I received an email from a recruiter at Resources Global Professionals: “We are working with a client who has a need for graphic designers for a year-long project in Mansfield, MA, that I thought might be a fit for you.” I immediately suspected the company was probably Covidien. I emailed back that I’d love to chat, but “please be aware that at 46 I am well beyond the desired age that companies require when hiring a designer. You may want to confirm with your client first whether they'd consider someone my age before investing any time in learning about my background.” We spoke very briefly on the phone. She confirmed the client was Covidien. I explained how I had applied there numerous times, most recently last month, and they won’t give me the time of day. This girl really didn’t know what to say to me and ended the call with the canned “I’ll keep you in mind should similar opportunities are” line.

On October 13, I received an email from a recruiter from the same recruitment agency. “We are currently looking for Graphic Designers as well as Artwork Planners/Coordinators for a large medical device client in Mansfield, MA for a 6-9 month project (or longer).”

So, there are multiple job openings, huh? And they’re still struggling to fill them? And I am still not qualified for even an interview (but I’m qualified to receive emails from recruiters telling me I’m a “good fit”)?

I emailed her back, “Thank you for your email, but unfortunately I know that this client (Covidien) will not consider anyone over the age of 45 for these positions, as I have applied multiple times (as recently as August) and have not even been worthy of a telephone interview.”

One would expect a normal human being in a similar position to get outraged at my accusation and do everything in his/her power to either defend their client against such accusations, or prove me wrong by landing me an interview with said client. Either direction would involve a little “work” from the recruiter.

Instead, here was her response: “Really?? We haven’t had that issue with them. I’m so sorry to hear that.”

And that was that. (Yeah, I’m sorry, too.)
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CVS

When it comes to job searching, Rhode Island is just as decrepit as Stinkassachusetts, if not worse (one comment I read in a discussion group said that the only way to get hired in this state is to have an Italian last name). Case in point: CVS. CVS is ALWAYS advertising for designers. Not once was I worthy of a response to my applications, whether they were my own submission through their website or via the many recruitment firms who’d routinely contact me with the usual “your background looks like a great fit for this job at CVS.” In July 2015 another recruiter contacted me about a design job at CVS, and I came right out and told him “no thanks” because it would be a waste of time and effort. He really went out of his way to convince me that he works very closely with the person hiring for this role and he can all but guarantee that I’ll at least get an interview. Okay, I’ll bite, I said. He submitted me, and…CVS was NOT interested in meeting with me. That's the last time I'll ever be swayed by a recruiter (and the last time I bother with CVS).
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EMC

Nick "Ask the Headhunter" Corcodilos devoted a post about my experience with this company. Read about it here.

For as long as I live, I'll remain baffled by this experience.

Here's a little advice for you hiring managers out there. When you encounter the perfect candidate, you don't insult them by ordering them to perform free work, nor do you subject them to an "approval by committee" cross-examination. You offer them the damned job.

This occurred in January 2015. As I said in the ATH post, I was lucky I could walk away from this nonsense as I had just received the offer to return to Fidelity (albeit that was a bad decision, but that's for another post). Seven months later, in July, I saw the exact same job advertised again. I emailed the HR rep asking if this was the same job for which I interviewed last winter; I received NO response. I concluded that this job was completely fake. My guess is that they were using the interview process as a means of soliciting free design ideas that they could then pass along to the design firm with whom they were working. Sadly, this is not the first time I’ve encountered this, which is why I absolutely refuse to work for free as part of the job application process. The only situation where I work for free is for a charity or as a favor to a close friend/relative. I do NOT work for free in exchange for you to maybe think about possibly becoming interested in considering me. Had they offered to compensate me for completing these projects at my freelance rate or even hired me as a contractor for a week I’d have embraced this opportunity to prove I was more than qualified for this job. In summary, just another very sad display of how the hiring process in this country has deteriorated.

Of course, I have a sneaking suspicion that had I been twenty years younger I'd have been immediately hired.
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Eze Software

I continue to apply for jobs in Stinkassachusetts merely as a joke. Sure enough, the people and companies never fail to disappoint.

This dinky company advertised for a designer. I applied and was blessed with a telephone screening with their recruiter. This guy had the personality of an uncooked potato, the whole thing lasted a whopping ten minutes, and I received his rejection email a mere 24 hours later.

I wonder what it was that disqualified me, hmmm...looking through the pictures they have on their Glassdoor page (young kids, definitely nobody over 40), I really shouldn't have expected any better.


Regarding the stupid picture of them playing pool...I play APA-league pool, 8-ball on Mondays and sometimes 9-ball on Wednesdays. I don't come in to the office to play pool (or ping-pong, or nerf football). I come in to the office to work. If I want to play pool, I'll do it with my team. Sad that this kind of work ethic is frowned upon today.

Archive of stupid from A to Z, Part 3

Fidelity Investments

I worked as a contractor at Fidelity from 2008 to 2012. I had naively expected the job to go permanent at some point, but I've learned that just doesn't happen in America anymore. In January 2015, having given up on the American job market, I had received an offer to teach English in South Korea and was about to sign the contract when a CIO from Fidelity contacted me. He said he remembered what great work I did during that earlier stint and he wanted to hire me for the new team he’s putting together. I said okay, great, count me in. I declined the teaching gig in Korea, and started working there in February on a six-month contract with the promise that it would go permanent. Unfortunately, that CIO left the firm abruptly two months later. As soon as I learned I was going to be unemployed again come August, I began applying for internal positions. I pointed out to the incompetent HR department that I turned a job down (the gig in Korea) in order to accept this one, I would NEVER have done that had I known I'd be facing unemployment again, and “what the hell are you going to do to right this wrong?” Absolutely nothing, "Go back to your desk, visit our job page, and start applying online." So, I applied to five design jobs for which I was 100% qualified, and was automatically rejected for all of them. One rejection email said I was not eligible because I had not yet worked there for one year. This rule only applies to permanent workers, contractors only need to work there for six months. In other words, their ATS screwed up. I complained to the idiots in HR who, out of embarrassment, scampered for the rest of the day to schedule me for an interview for that job, which they did.

The interview was over the telephone with two women in the Asset Management division, one was the hiring manager and the other was an HR rep. Never have I experienced two people more disinterested in talking to me. It began with the HR rep pointing out the most important thing is for me to explain the one-year gap on my resume, "We definitely want to hear more about that!" Really? I should have ended the call right there.

Let me break here and say something about an “unemployment gap” on a resume. If there’s a “gap” on my resume, it means I did something that is of no relevance to my career or to the job for which I am applying. And what I did during that gap is NONE OF YOUR BUSINESS. I really would like to know where people come off thinking they can be this intrusive into our lives in this age. If I chose to take a year off for whatever reason, be it to climb Mt. Everest or to take care of a sick parent or learn how to play chess, that’s MY business and NOT YOURS. I do not exist on this planet exclusively to fulfill a line item work history entry on a corporate applicant tracking system. Deal with it. To steal a quote from another discussion group, If your name does not appear on my birth certificate, marriage certificate, or in my will AND you don’t pay my salary then I don’t have a responsibility to "account" to you for anything. I have two things to do in this life: Live my life, and die. Everything else is an opt-in and if you’re seriously more concerned with hearing explanations about six months that weren’t job-related than 20 years that were, then you can go fuck yourself right off a cliff.

After explaining my gap (I had to have some surgery -- I was tempted to ask her if she’d like to know that the surgery was to have uterine fibroids removed, if she’ like to know that the sizes of the fibroids were 8cm and 5cm, and whether she’d like to see pictures of the surgery), the hiring managed heckled me about my education. I had taken courses in design at Northeastern fifteen years earlier, and this was the first time in fifteen years that my education came up in an interview! Next, the hiring manager sternly explained to me that this job requires all artwork to be created exclusively in InDesign – Photoshop and Illustrator are strictly forbidden (!!!) and she asked me if I would be “comfortable with this.” I have never heard of anything so ludicrous. The job description demanded the candidate be completely up to date on every design package, yet this person clearly hasn’t updated their own skill set in over a decade, meaning the job applicant must “dumb themselves down” to work with her. I did my best to say, “Yeah, sure, fine,” but this was a serious turnoff. Again, I should have realized this whole thing was rotten and ended the call.

Moving on to reviewing my portfolio, I was ready with a ton of samples of the work I had previously created at Fidelity (I was sharing my screen with them). Because I had quite a few pieces and we were only scheduled to talk for 45 minutes (another red flag, this interview wasn’t even worthy of a whole hour of their time?) I asked were there any specific pieces they wanted me to talk about first, i.e., anything they particularly liked, anything we can skip…? The hiring manager did what she did thru the majority of the call which was to say absolutely nothing, and the HR rep said she HADN'T EVEN LOOKED at my portfolio. I said, oh, I thought I sent you the link with the login info (I keep it protected under a password), and she said, "Yeah, but I couldn't be bothered.” Whoa. I really should have hung up the phone here.

I proceeded to talk thru every piece whilst neither of them said one word, save for one detailed 3D graphic I created using Cinema 4D, about which the hiring manager pointed out there’s no way I could expect to be given Cinema 4D so “could you create that just using Photoshop?” Again, what a ludicrous thing to ask! I said sure, that 3D graphic can be done in Photoshop, but it would take a thousand hours, and why spend that time when there’s a tool that will do it in a fraction of the time?

At the end, I asked about the “video/motion design is a plus” in the job description and pulled up some 3D videos I created...neither of them knew what to say to me, finally the hiring manager mumbled "oh we just need someone to know how to upload a video to our website."

In summary, this was a horrible, demeaning and downright offensive experience, one of the worst in my life.

In May 2016 (nine months later), the job was still being advertised, this time through Veritude (their temp division).
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General Electric

GE advertised for a presentation graphic designer in March 2018, and I earned a series of telephone screenings. First, I had a phone screening with a recruiter (which always includes the most important question of "what are your salary requirements?"). I then received an email stating, "Congratulations on moving forward in the selection process for the Presentation Graphic Artist role!" -- I really find the use of the word "congratulations" as distasteful here, as (1) I hardly see any reason to be congratulated (I haven't been offered a job yet) and (2) it contributes to making the hiring process feel like a game show where I'm the contestant. The phone interview with the hiring manager was rather uneventful, and at the end I asked what was the next step in the process, i.e., would there be an in-person interview. She could not give me an answer, and instead told me to check back with the recruiter. Now, how on earth does the hiring manager not know whether or not you'll be meeting with them at some point? One month later, I received their rejection email, stating, "We decided to change the requirements and add the need to understand and have experience working with financial reporting and presentations." I have twenty years of experience in working with and designing content for financial presentations (*cough* Fidelity Investments *cough*), so…my guess is that this is just another fake job.
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Gartner

Gartner advertised a Senior Graphic Design position in March 2016:


I applied and was promptly rejected. Here it is again, posted as of July 11 (although they didn't bother to change the job number):


After seeing the banner image on their "Life at Gartner" page, it became pretty obvious why I didn't even qualify for a phone screening...

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GTT / Global Technical Talent

This is another good example of "recruitment agency" uselessness. On November 12, 2014 I received an email from their recruiter about a six-month visual designer position in Boston. I responded with, “Thank you for your email. While I have the skills listed (including 3D animation), their stipulation that my portfolio be ‘current’ means they won't consider anyone who is unemployed (my last major contract ended one year ago and I have only been working small freelance gigs).” I received no response.

On December 3, this same recruiter emailed me again with the same job description, though the title had now changed to “art director.” I responded, “I responded to an email you sent me back on 11/12 regarding a similar role, which I have pasted below (you never responded).”

Her response: “Apologies, I missed that email below. Right now we have the following role open ‘Art Director’, please let me know you interest.”

I guess she was too lazy to go back and read my initial response, so why should I bother sending it a second time?

On December 10, I received an email from her colleague for the identical job. I guess he didn’t bother to check if the first recruiter had already contacted me. I responded with a cut/paste, “I have already responded about this position to your colleague, X, on 12/3 as follows…”

No response received. And that was the end of that.
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ICANN

In October 2014, immediately following the loss of my home and my moving into my mother’s basement, I applied for a job they had posted on LinkedIn, with the location being Brussels, Belgium. This seriously excited me, as I was ready to leave this country (I was also applying for ESL teaching jobs, having just completed a TEFL certificate). The HR rep contacted me, I explained that I am looking to relocate internationally, and she explained that the location has changed, that it would more likely be Singapore. I said that’s excellent because my mother plans to move to Australia to be with relatives, and as Singapore is nearby this would work great for the both of us. Following the usual pointless question/answer conversation, I sent her a detailed email follow-up full of additional samples of my work, both links and attachments. I received absolutely NO response from her, and never heard from her again.
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Hasbro (and Utilidata)

I’ve applied to Hasbro multiple times over the years for naught. One day in the summer of 2014, after I had accepted that my career in America was over and I was preparing for my new teaching-overseas life, a recruiter (can't recall which one) contacted me about a job at Utilidata in Providence. It was the usual song/dance, which begins with “We’ve got a design job that I think is a great fit for your background," and ends with me getting rejected by his client for “reasons unknown.” After discussing the job, he asked how my search has been going, and I flat out told him because I’m over 45 and haven’t worked since October I’ve become unemployable and “I can guarantee you that Utilidata will not even grant me an interview due to my age.” He said, “Yeah, unfortunately, that’s what most employers are doing now, they have their pick of whom they can hire.” The company Hasbro came up, he said how he's been working with a lot of former designers, mostly older/experienced folks, who were laid off the previous year by Hasbro who has been getting rid of all their "older" workers, replacing them with young cheaper kids.

I found the news article from January 2013 about the layoffs
Wayne Charness, Spokesperson for Hasbro, said the layoffs will take place over the next couple of months. He said the company is simply adjusting the business strategy in line "with certain markets that are declining.” He said business is “fundamentally good,” and that the company’s “strategy is sound.”
So, “business is ‘fundamentally good’”…they are “simply adjusting” their strategy. Okilly-dokilly.

Here’s a good follow-up article from April 2013:
Rhode Island’s toy making giant, Hasbro, has laid off over 50 employees this year in Rhode Island as part of a larger workforce reduction that comes on the heels of the RI EDC approval of a $1.6 million tax credit from the state. Furthermore, CEO, Brian Goldner signed a new 5-year contract, making him one of the highest paid executives in the world, with a pay package exceeding $26 million in 2012 alone. 
Fret not, my fellow peasants, I’m confident that Mr. Goldner’s $26,000,000 annual compensation will trickle down to those who were laid off.

I do wish that when Hasbro advertises a job they would be honest and tell us the age cutoff for applying to this company. I’d really like to know what IS the new age cutoff these days…35? 30? Just how much experience is TOO MUCH to pay for these days?

So, there ya have it, folks, Hasbro discriminates. Oh, and so does Utilidata, true to my prediction they didn’t even want to talk to me over the phone.
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IDEO

This company advertised for a graphic designer position back in June 2014. I applied and, of course, heard nothing. Three months later, they reposted the job on Coroflot. Here’s a snippet from the job description:


"Hot shot?" Excuse me, but I have never thought of myself as a "hot shot," just a simple graphic designer, and a reliable good worker in general, certainly not a "hot shot." Why this company feels the need to demean and disrespect the candidates looking at this ad is beyond me. And, in addition to the essay question, they want a full explanation of the pieces in the applicant's portfolio as part of the cover letter. Now, call me old-fashioned, but I remember a time when this sort of detail was saved for a face-to-face interview.

And, no, I did not apply for this job a second time.
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Ingram Content Group

In April 2014, I received an email from a recruiter at Ingram Content Group about an interactive designer position (still not clear how they received my resume). I read the job description, but as soon as I saw the “mobile design experience” requirement I knew it would be a waste of time pursuing it. I responded with, “Thank you for contacting me about this position. While I am confident I could perform the tasks, I do not have the required ‘work experience’ in interface design on mobile applications, and I’m certain they would reject my resume. There was a time when a company would hire you and permit you to learn on the job, but those days are sadly gone!”

She followed up with, “When looking at your profile, I was very impressed with your experience, and I believe that the hiring manager would definitely be interested in seeing your resume.”

So we had a phone screening where she asked a few generic questions that didn’t really accomplish anything...

"Are you proficient in Adobe Creative Suite?"

Yes, I am. I state so on my resume which I assumed you'd have read by now.

"And are you proficient in Illustrator?"

Uh, Illustrator is a part of Adobe Creative Suite, sweetheart.

As with almost every recruiter I’ve dealt with these past few years, I’m estimating her age to be half of mine. We wrapped it up with her insisting that their hiring manager would appreciate my work experience and portfolio, and that she’d be in touch.

I never heard from her again.

Fast forward to May 2. I received an email from another recruiter from the exact same company. "I received your resume to our Interactive Designer position posted on Dice in the past and wanted to see if you would still be in the market to consider a new position? If so, I would like to speak with you about another new Interactive Designer position and I want to discuss if that would fit your interest and skill set. I have attached the job details for your reference."

I did not recognize the company name or job description at first, so I replied and we scheduled a call. Afterwards, I did a quick search through my emails and, sure enough, I found the earlier message thread. I brought this up during our call, giving him the name of the girl I conversed with. He seemed slightly embarrassed and wasn’t even sure if this was the exact same position. He said he’d look into what happened and get back to me. Here’s the email I received not long after hanging up...

"Your candidacy was reviewed in April and I just had your information re-looked at once more. The notes on your candidacy were in a different place which I missed, so that was my mistake. Unfortunately, you were passed on and per the chaos with all our new IT positions, getting back to let you know fell through the cracks. I apologize for that as we make part of our process to let all candidates know the status of their candidacy once we have feedback. At this time, the decision still has been made to continue to pursue other candidates.”

So, in summary, this company has kept this position empty for a month at least, and will continue to keep it empty until they find that magical “perfect candidate,” whomever that may be. And I particularly love how he did not share with me WHY I was “passed on.” Seems that if I was never a good candidate I should never have been contacted in the first place.
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International Cruise & Excursions (ICE)

I applied for a senior graphic designer job with this place in October 2014. This job was based in Scottsdale, AZ. Again, I was anxious to get the hell out of Stinkassachusetts and New England, and I was pleasantly surprised that they contacted me to set up a phone interview with the hiring manager. Sadly, the call with the woman was disappointing, and confirmed my belief that the unemployed will stay unemployed because they are unemployed. I tried my best to “not sound unemployed,” mentioning the few clients I’d worked with over the past year. But she kept harping on the same question of “what specifically have you worked on recently.” I mentioned some of the projects but I’m guessing because they do not appear in my online portfolio they don’t matter. I got the feeling that she was looking for me to admit I was unemployed. After fifteen minutes she ended the call because she had to run to another meeting. I sent a follow-up thank you email, but never heard from this place again.
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JLT / Jardine Lloyd Thompson

In September 2015 I applied for a job with this dinky company via LinkedIn where it received a whopping 117 applicants, and was contacted by the HR rep who scheduled me for a telephone screening with the hiring manager. The morning before the call, she contacted me saying the hiring manager had to reschedule the call. I said no problem, and she said “great, we’ll be in touch.” THREE WEEKS LATER, I was still waiting, so I emailed her asking “should I assume this call is never going to happen?” I received NO response. One week later, I got fed up and emailed another HR rep shown on their website where they were still advertising the job, pointing out “according to the LinkedIn job page, you received 117 applicants for this position — did you treat them all as disrespectfully as you’ve treated me? I am also baffled as to why, after receiving a whopping 117 applicants, you continue to advertise this job. Am I to believe that out of 117 applicants (including myself), you didn’t find even one qualified applicant?” Surprise, I received NO response to that email. Then I got really angry, and emailed the guy shown as their “media” contact, blasting him with “in the age of social media, treating people this poorly – including job applicants — is not a smart business practice.” Well, I *finally* got a response here, he replied sort of apologizing and saying he’d look into it to see what happened.

A few hours later, I got the following email from HR dimwit #2:
“Thank you for your recent inquiry regarding the Graphic Designer position with JLT Specialty Insurance Services, Inc. Our posting on LinkedIn generated a large response of qualified applicants and has been filled. We will keep your resume on file for 6 months should another position matching your experience, skills and areas of expertise becomes available. The applicant experience is important to us and we are always looking for ways to make improvements. If you would like to speak to me regarding your applicant experience, please feel free to contact me.”

Absolutely pathetic. A canned copied/pasted rejection email with the last “The applicant experience is important to us / please feel free to contact me” paragraph tagged on as a joke…?!?!? Clearly another modern-day executive idiot who received their customer service training from the University of Facebook.

I shared this incident in the comments of Nick “Ask the Headhunter” Corcodilos's blog, here’s what he had to say: “The institutionalized hypocrisy, arrogance and disdain for job seekers that’s embedded in that boilerplate should stun any company’s board of directors. If I were you, I’d send your comments and that quote to the chairman of the board at that company and ask, 'Do you know where your company’s failure is being birthed right now?'” I probably should have taken his advice and written to the board of directors, but all letters I've sent to "companies behaving badly" so far have gone ignored, hence, why bother. “The customer is always right” has become “Prove to us that we did anything wrong."
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Johns Hopkins University Applied Physics Laboratory

Johns Hopkins University Applied Physics Laboratory advertised for a Graphic Artist/Designer back in early June 2016:

I was rejected. One month later, on July 15, this job appeared:


Note that it’s pretty much the exact same job, they only slightly modified the title and assigned it a new job number. Clever!
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Jones Lang Lasalle

One of the worst phone interviews I’ve ever had happened in April 2014 with this dinky company. I applied for a graphic design job and received a phone call from their HR bimbo. She introduced herself saying she was responding to my application. Her very next question was to sternly demand “what are your salary requirements?” I was a little bit taken aback by the audacity of this question, to be demanding this before even speaking with me about my background or the job (I recall a time when nobody dared speak of salary until an offer was made…ah, the good ole days). I refused to give a figure and said I’m completely open. She practically barked at me, DEMANDING a figure. I finally told her that I had been making $X at Company 1, and before that I made $X at Company 2, and I’d like to not go below what I was making at Company 3 ten years ago which was $X (foolishly thinking this would be a low enough number and should satisfy her). Imagine my shock when she revealed “oh, this job isn’t going to pay as much as that” and the figure she gave me was akin to what I was earning in my first design job back in 2000. I was shocked by this and additionally completely turned off by this woman’s unprofessional demeanor, but I let her schedule a “real” phone interview for us to talk the following week.

The “interview” consisted of her doing exactly what that other HR bimbo at Axis Communications did, i.e., read pointless questions from a checklist (nothing to do with design, no questions about my design experience). She asked something about what I can tell her about their company. I was, like, what kind of stupid question is that? And why am I being interviewed by some dumb robotic HR bimbo as opposed to the creative director or art director? Well, I don’t recall what my response was beyond “you’re a real estate firm” but apparently it wasn’t a good enough answer and she got nasty and snapped “well when you have an interview with a company you’re supposed to research them!” I realize now I should’ve just ended the call, but I continued to play the game, and it just got worse. Her questions got even more and more stupid, like “what do you need to do your job?” (or something vague like that, don’t recall the exact words). I came right out and said I don’t understand this question. Her response was. To. Repeat. The. Question. Slowly. Word. For. Word. Again, I should’ve hung up the phone. (Oh, the question was referring to what equipment do you need, like a computer – jeezus frickin' christ, YES of course I’d need a computer to do this job!). Needless to say, this led to nothing, not even a formal rejection email.

There’s something very wrong when so many talented skilled professionals like nurses and engineers remain unemployed while someone as useless as this woman maintains a job...
__________________________

King Fish Media

King Fish Media advertised for a senior graphic designer with a direct apply on StinkedIn back on January 22, 2016. The ad received 94 applicants, including myself.




So, what did they do a few days later? Why, advertise the same job on Indeed, of course! Because...um...well, who the hell knows why anymore...



Archive of stupid from A to Z, Part 4

Liberty Mutual

Of all the companies I've written about here, this one by far disgusts me the most. I have applied for no less than a dozen jobs with this company over the past three years. The first time was back in June 2013 when I applied for a presentation designer job posted through an agency (I didn't know the client was LM). Because my experience and background were a 100% fit for the job, the recruiter immediately contacted me. She explained that they’ve been “struggling” to fill this job because they need someone who is not only knows how to use PPT but who also has a strong design background. She said she’d submit me and said I should hear from her no later than the next day. FIVE days later, I had not heard back, so I emailed her. Here’s her response: “I am sorry it took me a couple days to get back to you, but I just heard from my account manager that the position is closed. I would assume that they did not move forward because of your strong graphic design background.”

????????

Following this incident, I continued to be contacted by recruiters hired to fill similar jobs at LM, all of them thinking I’m perfect for their opening but, for some odd reason, LM never agreed with them —and the recruiter was never able to give me one single word of legitimate feedback as to why I was rejected. I also routinely apply to design jobs they almost always are trying to fill, with no luck whatsoever. I wonder…could it be my age? Or, am I on their blacklist?
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Massachusetts Medical Society

My experience with this place demonstrates that rude unprofessional behavior is not exclusive to the twentysomething twits who have been the focus of my criticism, as the team I met with in this case appeared to be at least my age group; the art director even had silver hair. I applied in July 2013 and HR invited me for an interview. I first met with the HR rep, followed by two women (the aforementioned art director and a second woman whose title now escapes me).

Time for me to dish out a little more advice to those tasked with interviewing candidates. If you are incapable of behaving like a professional civilized human being during an interview, then please keep your mouth shut and stay quiet for the duration of the meeting. And, if you truly cannot do this, then excuse yourself from the room.

I believe I can pinpoint exactly where this interview went sour and the art director could no longer mask her contempt for me. It was when I confessed my shame in not owning a Mac -- blasphemy! From that point on, she did not hold back her disdain at all for me. She even went so far as to insult my work. Which begs the question, if you hate the material in my portfolio, why did you bring me in for an interview? Because this is the same material on my website which you were supposed to have reviewed before inviting me for an interview. If the only reason they invited me was to insult me to my face, well, I'm clearly dealing with some sick people here.

I did the usual expected post-interview due diligence dance of sending thank-you emails to all three parties mentioned above. I received no response from any of them, not even from the HR rep who couldn't even be bothered to send me a formal rejection email. 
__________________________

Mathworks

Throughout 2013 I applied four times to this place for design jobs they were always advertising. The last time, after completing their online application, I returned half an hour later just to make sure I given the correct information in one of the fields…I logged in and went to the "My Jobs" page, which had a table that included a column for "Status." The status here already said rejected. Wow. 30 minutes to reject me, huh? I emailed them asking them to completely delete me from their system, which they happily did. I still see them advertising for designers. Too bad they aren’t half as good at finding designers as they are at rejecting them.
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MetLife via CM Access

In April 2014, a design position was being advertised through a bunch of recruitment companies. One of those, CM Access, contacted me (I was already in their database), told me it was with MetLife, and submitted my resume. Of course, I never heard back.

That August, I received an email from the same recruiter for an almost identical job asking me if I would be interested. I replied back only to remind him “you submitted me for this back on April 15, and I never heard back.” He replied that everyone they submitted to MetLife was rejected.

Not one candidate was worthy of even an interview, huh? Or, do I dare guess that this job was a FAKE then and a FAKE now?

I said, sure, go ahead and submit me. Never heard back.
__________________________

MIT Lincoln Lab

I applied many, many times for various designer/artist jobs they routinely advertised over the years. In July 2013 I received an email from their HR rep to actually schedule an interview. To say I was over the moon with joy would be an understatement. But, imagine my shock and disappointment when several days before the interview she emails me this little note: “The needs of the department have changed and we will not be scheduling an interview at this time.” What a rotten thing to do! In addition to just being mean, it makes them look fairly incompetent as well. But I continued to apply every time they posted a design job.

Finally, in March 2014 I got a “real” interview that they did NOT eventually cancel. This interview went as flawlessly as any interview could have gone (lasting nearly two hours). But, at the end, the hiring manager let this little tidbit of info slip when I asked when they planned to make a decision: “We’re only interviewing a few more people, one is an internal candidate..."

Internal candidate. Well, that ends that (because when does the internal candidate not get the job?). Sure enough, I got the rejection email a month later.

Then, in June, they posted an identical job via a recruiting agency. You can still see this for yourself right here.



I count no less than 53 bullet points (I’ve got all 53 qualifications, but does that matter? Of course not!). Oh, and they are demanding you take a little “design test” as well, which you are supposed to do completely on the blind with no opportunity to ask questions (which are always essential in order for any design project to be successfully completed).

But the hilarity doesn’t end there. They re-posted this job on LinkedIn just a month later. According to the LinkedIn “statistic” (now gone), they received over 50 applicants. So, out of 50+ people, they still can’t find even one qualified candidate? Maybe this job needs more bullet points, because clearly 53 ain’t enough!

If this is not the finest example of “pathetic” then I don’t know what is.
__________________________

NetCracker

Of all the rejections I’ve received these past few years (1,000+), this one hurt the most. In August 2013 I applied for a designer job and was contacted by their hiring rep. The call seemed to go well, although one of the things that I felt I needed to bring up was the fact that I am not a programmer, as the job description said "must have good understanding of current web technologies (HTML, CSS, JavaScript)." I said, "I can do HTML/CSS just fine, but not the more advanced JavaScript/JQuery/PHP..." He said that’s not a problem because this is not a programming job. I was scheduled for an interview with the woman in charge of hiring for the job, and I thought the one-hour meeting went flawlessly. She asked me for my opinion of their website; I cautiously gave my thoughts (remember, you're not supposed to say anything negative during an interview), and she enthusiastically exclaimed YES to everything I pointed out as needing improvement. As I left the building, I foolishly thought for a brief second that maybe this is the company I’ve been waiting for. Imagine my shock and disappointment when I received the rejection email from the hiring rep one week later. It wasn’t so much the rejection per se, but what they used to disqualify me – “we have decided to pursue someone with more technical skills, like HTML/CSS…” Um, did this guy just not listen to what I had said in our call – that I can do HTML/CSS just fine and that it was the more advanced JavaScript that I don’t have??? Or did he just make that up for lack of better imagination?

When that rejection email came through, my mom was staying with me (she had sold our old house in Pittsburgh and moved up here to be near me, neither of us knowing what was eventually going to happen). I had to quietly sneak outside onto my deck where I broke down and cried. 

This job showed up again in June 2014 (with no modification to the description)...and again two months later...meaning the job was completely fake from the start. And that makes me sad.

EDIT, 04/07/17: I continue to see this job appear every six months or so. Here it is again, just posted today...*sigh*
__________________________

Newmark Grubb Knight Frank


The same job was advertised again – as a new job – on February 11, when it received 114 applicants (no, I didn’t bother applying). That makes 246 total applicants at this point.


And here it is again on May 9, with a mere 57 applicants (perhaps people are wising up to this scam).

After the 02/11 appearance, I decided to send them an old-fashioned complaint letter via their Facebook page. I came right out and asked just what kind of game are they playing here, listing all the links and offering a few choice words, “Is your ‘Recruiting Coordinator,’ Banesa Vasquez, so incompetent that out of 246 applicants she couldn’t find even one qualified designer in all this time, particularly in a city where designers are a dime a dozen? Word of advice: People are starting to take notice of companies posting fake jobs, like this one. I strongly suggest you get your act together. Not only do you look very bad here, but you make America look bad.

No response received. 

After the 05/09 appearance, I sent an email to both of their "public relations" contacts (found on their website). I repeated the details from the Facebook message, pointed out how disingenuous they appear here, and, “Do you keep re-advertising it because you get a federal tax break for being a 'job creator' (despite the job being fake)? Or, are you just trying to fool your competitors into thinking you're expanding? Or, are you soliciting applicants' personal information via their resumes for ulterior motives -- for example, using the company names obtained from their work histories as a source of potential sales leads? Or, is this just an astonishing case of incompetence?” I ended it with suggesting that they apologize to all 437 applicants who were duped into thinking they were applying for a real job.

No response received.

Finally, I wrote a letter to the CEO, Barry Gosin, via snail mail with signature confirmation: 
After being ignored by your recruiting representative, your Facebook administrator, and your public relations team, it is clear that your company simply does not respond to any digital communication, hence I am sending this letter via USPS. I have attached a copy of the email I sent to your public relations team in regards to the graphic designer job that you have been advertising ad nauseam on LinkedIn since January. I questioned why you continue to post this job even after you amassed several hundred applicants. I also pointed out that I send a similar message to your Facebook administrators and I received NO response. Not surprisingly, I received no response from your public relations team. You are quite obviously a company with no ethics. I am sending a copy of this letter along with the enclosures to the US Department of Justice’s Consumer Protection Branch in the hopes they will investigate this matter, as I am convinced you are harvesting applicants’ personal information for ulterior motives.

About a week after sending this, I received a phone call from some girl who could barely speak coherently. She said that they found an internal candidate for that job -- surprise! the job was COMPLETELY FAKE FROM THE START! -- and the only other design job they currently have open is in their New York office and would I be interested in hearing more about it. I told them I have no desire to do business with them. She said "well, whenever you see another job on our website you're more than happy to apply." More than happy to apply. Yep, that's what she said...unbelievable that they would put such an inexperienced kid in charge of damage control here. Good grief. I hung up the phone and sincerely hoped that this would put an end to the fake job postings (because I really do feel sorry for people who just aren't as aware as I am of what's going on). 

Boy, was I wrong. Almost immediately there was a virtual explosion of design/creative jobs with this shady company on StinkedIn (screenshot taken on 08/16/16), including one in Boston, *sigh*:




They sure showed me! "Nobody's gonna tell us we can't advertise fake jobs!"
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Northeastern University

I find it incredibly ironic that the school where I received my design education – and where I was warned by that first instructor that “when you turn 40 you can forget about finding work in this field” – has now ignored every application I have submitted in response to design jobs they have posted. Maybe someday I’ll laugh in amusement. I sent them a nice letter asking them to thank that instructor I had twenty years ago who warned my class about what would happen when we turned 40...never got a response. 
__________________________

Pegasystems

In April 2014 I received the following email from a recruiter…"I came across your resume and trust that your knowledge, skills and experience will be among our client’s most valuable assets. We are currently looking for a Sr. Graphic Designer with Pegasystems in Cambridge, MA. Please see job description below for this position. I strongly believe that you are a great fit for this job, so if you’re interested, you can reach me at..."

We went through the usual song and dance. He thinks my background is perfect but the salary was extremely low, especially for a senior designer (as with most jobs today, it paid a salary closer to what I was earning 14 years ago). I also thought it was odd that, for a senior designer, the years of work experience required in the job description was a mere “3 to 5 years,” which makes no sense. He said he’d submit me and try to get a slightly higher rate.

One week later I received an email from ANOTHER recruitment agency about the same job. So I emailed recruiter #1, "I wanted to follow up with you on the job below to find out what happened. I just got an email from another recruiter with the exact same job which reminded me about this. I’m assuming they rejected me so I’d like to get some feedback as to what was lacking in my background." I got a brief response saying he had not heard anything and will keep me informed.

Lo' and behold, what should appear in my Indeed job search before the end of the day but the same job posted publicly, so now they can enjoy being bombarded with thousands of resumes (rather than risk giving an old woman like me any consideration). Only now they’ve changed the “years of experience required” to something a bit more realistic (5 to 7 years).

Of course, I chose not to pursue it any further. Stupidity (or madness) is continuing to do the same thing over and over and expecting different results.

Ah, but the story doesn’t end there. Nearly two months later (end of June) I received an email from a THIRD recruiter for the SAME JOB. So, what we now know is that (a) this job has gone unfilled for nearly two months, and (b) the person in charge of hiring is an idiot. I emailed recruiter #1 asking what’s going on; all he could offer was, "the fact that you are being contacted by other recruiters and that this position is still open tells me one thing...The manager can’t make up their mind.”

Logic would dictate that if this person doesn’t know what he wants to hire, then he has no business being in charge of hiring. But we don’t live in a logical world anymore.

That September, I received an email from a fourth recruiter for the exact same job. Lather, rinse, repeat...
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Planet Green Search

I applied for a design job with this “staffing agency” in April 2016. I had previously sworn to NEVER respond to any job advertised through one of these sleazy “staffing agencies,” hence I have only myself to blame for the treatment I received. One week after applying, I received this half-assed-ly composed email: 


My response: “This is pathetic. Unless you can give me explicit legitimate feedback as to why, with my two decades of experience, I was not even worthy of so much as a telephone screening, I am going to conclude that either (1) you dismissed me based on my age, or (2) this 'job' is completely fake (and shame on me for breaking my own rule to never waste time with 'recruitment firms').”
__________________________

Planet Interactive

As I previously wrote, back in January 2015 I turned down a chance to teach English in Korea and accepted an offer from a CIO at Fidelity. Unfortunately, that CIO left the firm abruptly one month later, which left me unemployed come August. I later learned that he’s now a VP at Biogen. Fast forward to February 2016 when I applied for a PowerPoint specialist job advertised with some agency called Planet Interactive -- once again, I broke my rule of “don’t waste time with staffing agencies!” so I deserved the outcome. Some girl called me and told me the client is Biogen. Well, I said, that’s interesting and I proceeded to tell her how I know a certain VP there. I could probably even get him on the phone if need be. The next week she left me a voicemail, “Unfortunately, Biogen has decided to move in a different direction with the job. But I’ll keep you in mind for any other jobs that arise!” I really wish I had been able to answer her call because I’d really have let her have it. What the fuck does “move in a different direction” mean? Are they moving to the moon? What a load of garbage. I was very tempted to reach out to that VP about this, but he's probably a very busy man so I didn't. One of these days, I just might reach out to him about this...
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PWC / PriceWaterhouseCoopers

This company advertised 37 identical graphic design jobs on their website back in March 2014 (located nationwide, stating "location: flexible"):


I applied hoping I'd be considered for any of these 37 openings, stating clearly that I am ready to relocate nationwide at my own expense. Alas, I received a rejection email (and a very half-assed one at that, "the Location Flexible position here," one might get the impression that Ms. Wanamaker just doesn't give a shit). 


I decided to send them an old-fashioned letter via snail mail to their corporate headquarters asking what specifically were the qualifications they were looking for in a candidate that I somehow did not have (since I had all the bullet points listed in the requirements). Of course, I received no response. 
__________________________

The Princeton Review

I first applied for a design job here back in June 2013 (no response). The job reappeared in August 2014, and again I applied. The job appeared again on November 21...


So...what exactly is their definition of "just the right amount of sparkly" here? With what measurement can I gauge this? And "swagger?" WHAT DOES THAT EVEN MEAN? Seriously, who the hell came up with these requirements? And even if I had swagger, how would I determine whether it's too much swagger? too little? just the right amount (same as the sparkles and glitter requirement)? Needless to say, the keywords "sparkly" and "swagger" are not on my resume, hence I didn't even bother reapplying for a third time with this dumb Stinkassachusetts company.