Merry Christmas from Lexia Learning / Rosetta Stone

Having already been mistreated once before by Rosetta Stone, I really should have known better than to have applied to their Lexia Learning branch. Fool me once, shame on you, fool me twice...

I applied for their senior graphic designer position on October 7, 2016. As expected, they showed zero interest in my design background, my qualifications, my eLearning experience, or even my teaching certificate. Here's the rejection email I received a few months later; note the date in the right hand side of the header:

I decided to send them a message via their Facebook page, "To send a job rejection email to candidates on Christmas Day is the epitome of tastelessness." Here's Useless Reply #1 that I received via Facebook Messenger:

I'm very sorry to hear about this experience you've had. Please know that I will be passing along your frustrations to the appropriate people on our team, and I will work with them so that we can prevent something like this from happening in the future. Thank you for reaching out to us, and have a nice day.

And, here's Useless Reply #2 which came via email a few days later:

I want to follow up with you regarding the rejection email you received from our recruiting team on Christmas day.

First, I want to reiterate our apologies to you for this disappointing experience. We have the utmost respect for people who are interested in joining Lexia, and we strive to handle our communications with sensitivity and care. We are sorry if we failed to meet this standard in our earlier communications with you.

The email notices regarding hiring determinations are sent out automatically 2 days after a decision is made. The person who made the hiring decision for the Senior Graphic Designer position you applied for failed to realize that the timing of their decision on Friday (12/23) would lead to rejection notices being sent out on Christmas. I have communicated to them the impact of their oversight here, and the understandable frustrations you’ve expressed, and I am working with our  recruiting team to make sure that a similar situation does not occur again.

Thank you for pursuing this opportunity with Lexia and should you have any questions or if you wish to discuss further opportunities, please don't hesitate to reach out to me directly. Thank you again for your time and I wish you the very best as you continue to explore career opportunities.

Ah, yes, "the dog ate my homework" has been replaced with "the algorithm did it!" which really comes in handy in Stinkassachusetts, where not having the intellectual capacity to "realize" that December 23 plus two days equals December 25 makes one fully qualified to be in charge of making the big decisions.